Shipping policy

Shipping & Delivery Policy

Thank you for visiting and shopping at wellviva. We are dedicated to delivering our handcrafted furniture to your doorstep safely, efficiently, and with total price transparency. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are handcrafted with care.

  • Standard production and processing time is 3 business days.

  • Orders are not shipped or delivered on weekends or holidays

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email immediately.

     

2. Shipping Rates & Delivery Estimates

We proudly ship worldwide using premium express carriers such as FedEx, DHL, or UPS to ensure your order arrives quickly and safely.

  • USA & Canada: [3-5] business days

  • Europe & UK: [2-4] business days

  • Australia & New Zealand: [5-7] business days

  • Rest of the World: [5-9] business days

3. All-Inclusive Pricing (No Extra Fees or Hidden Charges)

  • What You See Is What You Pay: At wellviva, we believe in 100% pricing transparency. The total amount you pay at checkout is final.

  • Zero Extra Costs: There are absolutely no hidden fees, unexpected handling fees, or additional delivery charges upon arrival. You will only pay the amount specified when placing your order, and your handcrafted furniture will be delivered directly to your door with zero hassle.

4. Secure Packaging for Heavy Items

Since we specialize in wooden furniture, we take extra precautions to ensure your items arrive in perfect condition.

  • Heavy and large items (such as tables) are securely packed in custom-made wooden crates or heavy-duty reinforced boxes to prevent any damage during international transit.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can easily track your package through the carrier's official website.

6. Damages & Lost Packages

Your peace of mind is our priority. All our shipments are fully insured.

  • If you receive your order damaged, please do not throw away the packaging. Take clear photos or videos of the damaged box and the product immediately, and contact us at [your-email@wellviva.com] within 48 hours of delivery. We will work swiftly to send a replacement or resolve the issue.